This page provides troubleshooting help for issues you might encounter when installing the After Effects Plugin or using After Effects with You.i Platform.
Affected target platforms: macOS and Windows
After Effects plugin files are not installed in the After Effects
Scripts\ScriptUI Panels folders.
AE plugin installation failure due to security apps installed by the IT department in your organization.
Copy and paste the plugin files manually as per the instructions below. These instructions are for macOS, but the steps are similar for other operating systems. Adjust as necessary.
Close After Effects before performing the following steps.
YouiEngine.pluginfile from the
Applications/Adobe After Effects <version>/Plug-insfolder.
You.i Properties.jsfiles from the
Applications/Adobe After Effects <version>/Scripts/ScriptUI Panelswithin the After Effects application folder.
After Effects and plugin appear to install correctly, but error is received when attempting to open panels in After Effects: “Unable to execute script at line 4. File or folder does not exist.”
(You.i Engine Support) folder is missing from the
ScriptUI Panels folder in the After Effects application files.
Manually copy and paste the
(You.i Engine Support) folder from the You.i Platform installation location.
To do so, copy the
youiengine/<version>/tools/AEPlugin/Scripts/ScriptUI Panels/(You.i Engine Support) folder, and paste it into the
ScriptUI Panels folder within your After Effects application files.
See image below.
The magnets property is not using the latest offset value defined in After Effects. It is still using the old one.
Whenever you enter a new offset value for a magnet, ensure that you press the Return key on your keyboard. If the issue persists, remove or modify the magnet’s details in the comments section of the After Effects Project panel.
Selecting Composition - You.i: Preview Current Composition for a composition in After Effects results in the wrong composition getting previewed.
Make sure that you select a composition that begins with the word ‘Main’, not any other word, before you preview the composition.
Selecting Composition - You.i: Preview Current Composition on a composition in After Effects displays the preview window of the currently selected composition, but the background is blurry.
Make sure you press B on the keyboard while the Preview tool is open to cycle through different backgrounds. This makes it easier to preview the composition.